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You took the decision to quit your full time corporate job to become your own boss. To make this life…

Every business owner knows that Customer Service (CS) is crucial to growing and sustaining a business. Good customer service ensures…

With Companies looking to cut staff costs at every corner right now, it is still imperative that Companies focus on...

When you think of marketing, you more than likely think of marketing to your customers, how can you persuade more…

How the mind can wander. Maintaining concentration whilst trying to work is so difficult in this world of social multimedia,…

Do you jump out of bed in the morning, ready to face the day and get to work? Or are…

Ever asked yourself this question? You spend all this time recruiting, hiring, paying for visas, inducting and training new hires…

According to a study by Mercer, 28 per cent of organisations surveyed in the UAE have “already, or are planning…

5 Tips For Keeping Customer Service Teams Motivated Published by Saadia Bokhari – CX Consultant, Corporate Trainer & Coach Managing…